Privacy Policy

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Shenzhen Makeblock Technology Co., Ltd. is a limited liability company established under the laws of the People’s Republic of China (hereinafter referred to as “Makeblock” or “us”, including its parent company, subsidiaries, affiliates, etc.). We value the maintenance and protection of users’ personal information. We may collect and use your personal information when using Makeblock’s products and services. This Privacy Policy is to show you how we collect, store, and use or share your personal information. We hope you read this Privacy Policy carefully so that you can make the right choice when you need it.


Your use or continued use of Makeblock’s products or services means you agree that we collect, store, use, and share your personal information in accordance with this Privacy Policy.


What personal information we may collect about you?

Information such as your name, phone number, email address, mailing address, ID number, bank card number (required when making a payment transaction with Makeblock), etc., that you provided to Makeblock during the use of your Makeblock product or service .

Information that the system reads or stores when you use our products or services, such as your location, log of product usage, configuration information for your electronic device, flight data, IP addresses accessing our products or services, time information , Geographical environment and location information, words or pictures to share.

Your personal information may contain sensitive information such as your race, religion, personal health, gender orientation, etc. You may upload or post such sensitive information publicly in the course of your use of our products or services. Please handle this type of sensitive information with caution.


Why do we collect your personal information?

We collect your personal information for the following purposes:


Authenticate your identity to prevent fraud;

Clear your technical service needs;

Confirm suitable for your products and services;

According to your request to provide products and services;

Comply with laws and regulations.


How can we store your personal information?

No matter how your personal information is provided to Makeblock, it will be stored and protected by Makeblock. We have established an information security control system to prevent your personal information being used, contacted, modified, copied, destroyed, disclosed, lost or stolen by others.

To store and protect your personal information, Makeblock uses tangible and electronic means of confidentiality and strict security procedures. For example, strictly limit the personnel access to information processing and storage area, limit the release of information security staffing, the use of passwords, identification codes, alternate passwords, firewall and transmission of information encryption, file cabinets and file rooms using the password lock.

When we entrust a third party with the services to provide you with the necessary personal information, we will sign a confidentiality agreement with you to ensure that your personal information is protected and used only to provide it to you.


How may we use your personal information?

Your personal information we collect may be used by us to:


To provide you with services.

Help us design new products or services to improve our existing products or services.

For identification, customer service, security, archiving or backup.

Give you ads that are more relevant to you.

Let you participate in our product or service survey.

We may entrust Makeblock with other third-party services such as data processing, account management and marketing. We provide these third parties with only the information they need to complete their services, and we sign non-disclosure agreements with these third parties on the same level of confidentiality that Makeblock follows. These third parties may come from abroad, and depending on the laws of the place where they are located, these third parties outside the territory may have a certain obligation of information disclosure.


How we share your personal information

We do not share your personal information with any third party other than Makeblock, except in the following circumstances:


With your consent.

Share your information with Makeblock authorized product or service providers for the purpose of “How We May Use Your Personal Information?”

Share your personal information within Makeblock for the purpose of “How We May Use Your Personal Information?”

In the future, we may sell Makeblock business or merge new business, in which case your personal information and related accounts, the products and services you purchase will be transferred with the business.

Your personal information may be required to be disclosed subject to the following circumstances: 1) Disclosure to judicial or law enforcement agencies for the purposes of detecting a crime while on suspicion of criminal activity; 2) Disclosure on the basis of mandatory requirements of law (or court); 3) Mandatory disclosure by government; 4) Protection of Makeblock’s assets (eg settlement of overdue accounts), etc. In the above circumstances, we will record the content, time, reason and object of information disclosure.


Your permission

If you would like to review or verify your personal information and view our disclosure records, please contact our account manager or distributor. If in some cases we are unable to provide the relevant information, we will promptly inform you of the reason.

In some cases you have the option of refusing to provide us with certain information, but we may therefore be unable to provide you certain products, services or information. To protect the interests of both parties, for example to ensure that your requirements are enforced, we may monitor your phone or email correspondence with Makeblock to ensure the quality of our services in order to prove that we have provided you with the required information.

If you do not wish to receive our communications on direct marketing, please let us know and we will delete your personal information on the direct marketing list.

If you do not want us to share your personal information with Makeblock members, let us know. In such cases, we may not be able to provide you certain products or services due to lack of information.

If you are under the age of 18, you should obtain the consent and guidance of your parents or guardians to ensure the proper use of our products and services.

Depending on the laws in your area, certain provisions of this Privacy Policy may not apply to you. This Privacy Policy does not exclude or limit any of your rights under local law.


We may amend the terms of this Privacy Policy in due course and these amendments form part of this Privacy Policy. If such amendments result in a material loss of your rights under this Privacy Policy, we will notify you by prominent notice on the homepage or notify you, or otherwise notify you, before the amendment takes effect. In such cases, if you continue to use our services, you agree to be bound by the amended Privacy Policy.


Our promise

Makeblock thanks for the opportunity to provide you with products and services. Since the establishment of Makeblock, winning and keeping your trust has always been our principle of service. We are committed to respecting and protecting the privacy and personal information you provide, and we also want you to understand our privacy policy, including how to collect, use and disclose your personal information.

We appoint a dedicated team responsible for managing your personal information protection, including system, dispute resolution, training, liaison and other aspects, and report directly to the board of directors and general manager of privacy related matters.

We will ensure that the above information is collected for purposes of any product or service application. If we would like to use your personal information for other purposes, we will send you an application.

For the latest Privacy Policy, visit the Makeblock home page at and click the Privacy Policy link below.