Home » Support » Laserbox Warranty Assurance

I. What are Warranted Items and Warranty Period?

Category Parts Name Warranty Period Warranty Service Options
Main Parts PCB, motor, camera, and other parts other than consumable parts and materials

Six(6) months (LaserBox Standard)

Twelve(12) months (LaserBox Pro)

On-Site service /

Return for Repair

Consumable Parts Laser tube, guide rail and conveyor belt, etc

Six(6) months (LaserBox Standard)

Twelve(12) months (LaserBox Pro)

On-Site service /

Return for Repair

Consumable materials Filter cartridge and wood board etc No applicable to this Limited Warranty. Makeblock only provides free replacement for the defective part upon receiving.
Accessories Power cord, aviation connector, user manual, package and honeycomb panel etc.

Note 1: The “Warranty Period” above starts when the product is received, with the receipt date as a reference. Please keep the invoice for your records. In the absence of a valid receipt, the warranty begins on the ex-factory date.

Note 2: “Warranty Service Option” is specified by Makeblock or authorized technicians based upon the technician’s judgement of the problem. The ultimate goal is to solve the problem. Click here to see the On-Site Service and Return for Repair Service

Note3: Laser tube warranty terms: <1> Makeblock promises to provide warranty service if the laser tube has a crack upon arrival. <2> Within the warranty period, Makeblock promises to provide warranty service if the laser tube has no visible damage on its appearance but it is malfunctioning (for instance, no laser light coming out) during LaserBox operation. <3> Within the warranty period, Makeblock will not provide warranty service, if the laser tube has a crack on its appearance during LaserBox operation, including but not limited to a crack caused by improper carrying or low operating environment temperature.

 

II. After-sales Warranty Procedure

Note: If you purchase the product from an authorized distributor, please contact the authorized distributor for warranty service first. If the distributor cannot fix the issue, please contact Makeblock Technical Support for help referring to the above chart.

 

III. What are Warranty Policies?

  • Replacement: Within seven (7) days since the date you receive the product, if any factory damage, missing parts or malfunction is found, the customer may choose to replace or repair the product after the problems are diagnosed to be warranty-related by Makeblock or authorized technicians. Makeblock will cover the cost of two-way freight.

Note: Only products that are not modified will be accepted for replacement.

  • Repair: In terms of malfunction problems, Makeblock will generally use efforts to repair the product or parts. During the Warranty Period, if you find any performance issue with the product which is covered by this Warranty, Makeblock will provide free service to repair or replace defective components after the issues are confirmed by Makeblock or authorized technicians to be warranty-related and Makeblock will cover one-way logistics cost. Regarding the quality issue found at the product which does not apply to free repairs or whose warranty period expires, Makeblock will provide charged repair service to the product after confirmed by Makeblock or authorized technicians. Labor costs incurred for repairs, costs and shipping costs are borne by the customer.

Note: A repaired/replacement product or part is warranted for two (2) months from the date of shipment, or the remainder of the original warranty period, whichever is longer.

 

IV. This warranty does not apply to:

  • Product and parts whose warranty period expires;
  • Normal discoloration, wear, tear and consumption;
  • Malfunction or damage caused by incorrect or improper use, maintenance or storage, such as: improper handling; use for purposes not as properly intended; improper insertion and removal of external equipment; drop or improper external force extrusion; contact or exposure to inappropriate temperature, solvent, acid, alkali, water immersion and other environments; and breaking & cracking, rusting and damage of products or parts (such as casing, components, circuits, etc.) due to insects, rat bites, or any foreign materials;
  • Damage due to installation, repair, alteration or modification by anyone other than an authorized service center or personnel of Makeblock;
  • Product or parts whose original identifying information has been modified, defaced or removed;
  • Absence of a valid receipt or any other documents that can prove the warranty status;
  • Malfunction or damage resulting from uses of software that are illegally licensed, non-standard or not available to the public;
  • Malfunction or damage caused by virus infection, hacker attack or other malicious infringements;
  • Malfunction or damage due to force majeure or accidents;
  • Damage occurred on the product’s way back to Makeblock for repair;
  • Including but not limited to other non-design, technical, manufacture, quality issue;
  • Products can run without interruption or error.

If you run into issues above, please contact relevant parties for solutions, for which Makeblock is not held reliable.

 

V. Special Notes

  • The packing of the product, free gifts, consumable parts, and accessories do not apply to this Warranty. If you find any damage upon receiving, Makeblock will provide you free replacement. Please check timely the product after the receipt thereof. Makeblock will charge certain fees if you would add packaging, accessories or require refurbishment service.
  • None of any warranty service made by an authorized distributor is covered by this warranty policy, and Makeblock shall not be held liable. In order to receive any benefits from the distributor’s warranty and/or other policies, please keep any documents obtained during the purchase.
  • In terms of discontinued products or the products which are going to be discontinued, Makeblock will publish relevant announcement and inform authorized distributors to notify customers of the deadline of the Warranty Period. Makeblock and its authorized distributors will terminate the warranty service after the deadline of the Warranty Period.
  • The Limited Warranty does not apply to products that were resold by unauthorized resellers.
  • To the extent other warranty agreements are made during the purchase, those contracts confirmed by Makeblock shall prevail.

VI. Warranty Service Options

On-Site Service: On-Site Service shall consist of Makeblock (or local seller) dispatching a technician to the customer’s location for the purpose of repair/replacement service. The cost of labor will be covered by the service provider. The customer needs to provide a location that is suitable for the technician to remove and assemble the product or parts. On-Site Service is provided only at the designated time. The costumer may be eligible for On-Site Service depending on the location and the problems, which will be diagnosed by an authorized technician. If On-Site Service does not apply to your situation, then the warranty service option that applies to you is “Return for Repair”.

On-Site Service only applies to hardware, which means software problems are not covered. If the costumer still aspires for On-Site Service even though the product only applies to “Return for Repair” Service, the customer shall be responsible for the cost incurred and negotiation with the service provider, for which Makeblock will not be held liable.

  Return for Repair: Return for Repair Service requires the costumer to return the product or parts to a designated service provider for the purpose of repair/replacement. The service provider will send the repaired/replacement product back to the customer. The customer should not ship or consign the product or parts without the prior permission of Makeblock and following the prescribed procedures. Makeblock is not responsible for the costs and risks incurred during the process the costumer picks up/delivers the product, unless otherwise specifically provided by law.

 

HOW CONSUMER LAW RELATES TO THIS WARRANTY

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, MAKEBLOCK DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.

WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. MAKEBLOCK DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, MAKEBLOCK LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT MAKEBLOCK’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.

 

Remarks: Makeblock reserves the right, at its sole discretion, to interpret and amend this warranty policy at any time.