Codey Rocky-Product Support - Makeblock
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Codey Rocky

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FAQ

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I would like to buy a Codey Rocky, but I still have some concerns.

Q1: Can Codey Rocky connect directly to my phone via Bluetooth?

Yes, it connects directly with your phone or iPad via Bluetooth.

Q2: What does the Bluetooth Dongle do?

The official Bluetooth dongle of Makeblock allows wireless transmission between Codey Rocky and computers.

Q3: Does the Bluetooth dongle need to be purchased separately?

Yes, it does and Codey Rocky only works with the official Bluetooth dongle of Makeblock.

Q4: I have Bluetooth on my computer and mobile phone. Do I still need to buy a Bluetooth dongle?

1. Codey Rocky connects via a Bluetooth connection with mobile devices such as mobile phones and iPads so no Bluetooth dongle needs to be purchased separately;
2. However, the wireless connection between Codey Rocky and a computer requires an official Makeblock Bluetooth adapter, which needs to be purchased separately.

Q5: Does it support online debugging? Do I need to upload my programs first before Codey Rocky can run them?

Currently Codey Rocky will only run your programs after they have been written and uploaded to the device.

Q6: Is Codey Rocky controlled with Scratch? Does it recognise people's faces?

Supported by mBlock 5, which is developed on the basis of Scratch 3.0, not only does Codey Rocky allow you to code in building blocks but also in Python after switching with just one click. It features AI technologies such as face and voice recognition as well as deep learning.

Q7: Does the coding software need to be purchased?

Bundled with Codey Rocky are mBlock 5 programming software and Makeblock App, which are code learning software developed by Makeblock; no separate purchase is required.

Q8: Can Rocky operate without Codey?

Rocky is the carriage which takes Codey wherever it goes and will only operate when Codey sits on it.

Q9: How long will Codey Rocky operate when it is fully charged?

It will operate for 2 hours when fully charged.

Q10: Will previously purchased Makeblock sensors work with Codey Rocky?

Codey Rocky has a variety of built in sensors, which are sufficient to meet all the basic creative requirements. Compatible with the Makeblock Neuron, an electronic building block platform, Codey Rocky can have its functions expanded with Makeblock Neuron; however, other sensors are not supported.

Q11: Does Codey Rocky come only in white?

Currently it comes only in white.

Q12: Does any warranty come with Codey Rocky? How long is the warranty period?
Items Warranty period
Codey Rocky 1 year
Codey 1 year
Rocky 1 year
Lithium-ion battery 6 months
Motor 6 months
Color Sensor 6 months
Track 6 months
USB cable 6 months
Others (color card, sling, etc.) No applicable to this Limited Warranty. Makeblock only replaces the defective parts upon receiving.

 

Should you have any questions, please do not hesitate to contact us.

(Pre-sales Contact)

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I have purchased a Codey Rocky, but I have issues with its use.

Q1: I am unable to link it up with the Bluetooth dongle.

1. Line up Codey close to the dongle, which will automatically pair up with Codey. When the light on the dongle stops flashing, they will have paired up successfully;
2. Press the button on the dongle so that the light on the dongle flashes before lining up Codey close to the dongle. When the blue light on the dongle stops flashing, they will have paired up successfully.

Q2: Why does data burning fail?

1. Please ensure that your Codey Rocky is connected to your computer.
2. If the dongle is to be connected via Bluetooth, please check if the dongle is flashing; if it does, this means that the connection is unsuccessful, and you will need to restart the Bluetooth dongle;
3. If none of the above appears to be amiss, try to re-start the software and select an appropriate serial port (if there are several, please try them out one by one).

Q3: My laptop computer has a built-in Bluetooth. Can I connect my laptop to a Codey Rocky via its Bluetooth?

Codey Rocky connects wirelessly with a computer via the Bluetooth dongle of Makeblock. To ensure a good connection, Codey Rocky only supports connection via the Bluetooth dongle it officially recognises. Mobile devices such as mobile phones and iPads can be connected to via their built-in Bluetooth without a separate Bluetooth dongle.

Q4: Does it not support online debugging? Do I need to upload my programs first before Codey Rocky can run them?

Currently Codey Rocky will only run your programs after they have been written and uploaded to the device.

Q5: Why do I see a blank screen when opening mBlock 5?

There could be a problem with the driver of your graphics card, as mBlock requires opengl, so a graphics card driver of a lower version may return a blank screen. Please use the driver wizard to update the graphics card driver.

Q6: A pop-up error appears saying that the device has not been activated when I clicked to connect the device upon installation of the software.

Certain anti-virus and protection software might block mBlock software from connecting to ports. Such protection software should be turned off or disabled when running the alpha version of the software.

Q7: Warnings such as those below have appeared: “The version of the driver of your graphics card is too low. Please update your graphics card driver and try again."

1. Please update the driver of your graphics card to the latest version. You may wish to use a updating software similar to a driver wizard, or go to the official website and look for the latest graphics card driver.
2. If everything had worked before, this problem may occur if you open the software immediately upon turning on Codey Rocky, as the operating system has not been fully up and running. Troubleshooting: Reboot the mBlock 5 software.

Q8: How to restore Codey Rocky to its factory settings?

If Codey is damaged and cannot be restored by updating its firmware, you may try to restore its factory settings.
After the software and the device are connected to each other, select the device window below the Stage Area, then click the Settings button in the top right corner of the device field before selecting Restore to Factory Settings.

Q9: Why can't the IoT functionality be used?

The IoT functionality requires a connection to the Cloud. You need to register an account with mBlock, after which you can log into mBlock and start using the IoT functionality. Registration: Click the round icon in the top right corner of the software.

Q10: Where should I click to turn on the IoT functionality?

Q10: Where should I click to turn on the IoT functionality?

Q11: Would it be possible to engage with Codey Rocky in a conversation?

Codey Rocky does not have a voice recognition feature, so conversation with it is not yet possible. However, voice control is possible if it is bundled with the voice recognition module of Neuron.

Q12: Does the voice sensor detect whether there is sound or not?

It can detect sound volume.

Should you have any questions, please do not hesitate to contact us.

(After-sales Contact)

Warranty Assurance

Codey Rocky Limited Warranty

 

1. What are Warranted Items and Warranty Period?

Items Warranty period
Codey 1 year
Rocky 1 year
Special Components (Lithium-ion battery, Motor, Color Sensor, Track, USB cable) 6 months
Others (color card, sling, etc.) No applicable to this Limited Warranty. Makeblock only replaces the defective parts upon receiving.

 

2. After-sales Warranty Procedure

 

Note1: If you purchase the product through authorized distributor, please contact the customer service by the authorized distributor first. If the distributor cannot fix the issue, please contact Makeblock Technical Support for help referring to the above chart.

Note 2: If you purchase it from Makeblock Amazon official store and want to replace the entire kit, please contact Amazon Service Representative.

 

3. What are Warranty Policies?

  • Replacement: With respect to any defective product for which Makeblock has been notified of the defect within seven calendar days since the date you receive the product, Makeblock will, at Makeblock’ discretion, offer you free of charge a replacement the same product or a latest product with equivalent performance after confirmed the defect by Makeblock or the third party testing laboratories. The replaced item becomes Makeblock’s property.

Note: Makeblock will cover two-way shipping fee when replacement occurs.

  • Replenishment: If you find out any missing parts of your products within seven calendar days since the date you receive the product, Makeblock will ship you free of charge missing products or components after confirmed by Makeblock or the third party testing laboratories.
  • Repairs: During the Warranty Period, if you find any performance issue with the product which is covered by this Limited Warranty, Makeblock will provide free service to repair or replace defective components after confirmed the issue by Makeblock or the third party testing laboratories and Makeblock will undertake one-way logistics cost. Regarding the quality issue found at the product which does not apply to free repairs, Makeblock will provide charged repair service to the product after confirmed by Makeblock or the third party testing laboratories. The charge may vary according to the specific products and the damage level.

Note: Regarding the repaired or replaced product, it shall be warranted for two months after the date Makeblock shipped it. If the original product remaining Warranty Period is more than two months, it shall apply to the original Warranty Period.

 

4. What is not covered by This Limited Warranty?

This limited warranty does not cover any damage caused by: (1) any failure of the product due to does not match the national related standards in the operating environment, including but not limited to overvoltage, overcurrent, lightning, extreme high temperature, extreme high humidity, vibration, (2) external causes such as earthquake, fire, (3) unexpected factors or human behaviors such as liquid contact, abuse, oxidation, rust, (4) failure to follow the product instructions to install, use, maintain, store the product, (5) unauthorized modify, decompose, and assemble the product, (6) transportation or storage when the purchaser ship the product back to Makeblock, (7) including but not limited to other non-design, technical, manufacture, quality issue.

 

5. Special Notes 

  • The packing of the product, free gifts, consumable parts, and mechanical parts are not applying to this Limited Warranty. If you find any damage upon receiving, Makeblock will provide you with free replacement. Please check timely the product after the receipt thereof. Makeblock will charge certain fees if you would add packaging, accessories or require refurbishment service.
  • Regarding the warranty issue of products purchasing from China, Makeblock will cover the shipping cost occurred in China, and you need to pay the freight from China customs to your house when Makeblock send the replaced or repaired products back to you.
  • None of any warranty service made by an authorized distributor is covered by this warranty policy, and Makeblock shall not be held liable. In order to receive any benefits from the distributor’s warranty and/or other policies, please keep any documents obtained during the purchase.
  • “Replacement/Warranty Period” are available from the day you receive the product. Please keep the receipt during the purchase.
  • In terms of discontinued products or the products which are going to be discontinued, Makeblock will publish relevant announcement and inform authorized distributors to notify customers the deadline of the Warranty Period. Makeblock and its authorized distributors will terminate the warranty service after the deadline of the Warranty Period.
  • The Limited Warranty does not apply to products that were resold by unauthorized resellers.

 

Note:

  • You are suggested to contact us via email support@makeblock.com anytime if you have questions about Makeblock products, we will be glad to reply you.

 

HOW CONSUMER LAW RELATES TO THIS WARRANTY

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, MAKEBLOCK DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.

WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. MAKEBLOCK DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, MAKEBLOCK LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT MAKEBLOCK’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.

 

Remarks: Makeblock reserves the right, at its sole discretion, to interpret, modify and amend this warranty policy at any time.