mBot-Product Support - Makeblock
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mBot
Ideal robot for children to build and code
FAQ
t

I would like to buy a mBot, but I still have some concerns.

Q1: Can mBot connect directly to my phone via Bluetooth?

Yes, it connects directly with your phone or iPad via Bluetooth.

Q2: Does the coding software need to be purchased?

No separate purchase is required, you can download software from our website for free.

Q3: Does mBot come only in blue?
Currently it comes in blue and pink, you can choose
Q4: How long will mBot operate when it is fully charged?
Under follow-lines mode, it will operate for 10 hours when fully charged.
Q5: Does any warranty come with mBot? How long is the warranty period?
mBot comes with a warranty – for electronic parts, the warranty is for 6 months, while for electrical parts, the warranty is for 2 months. Other parts (structural parts, consumables and batteries), however, are not covered by any warranty but can be replaced if damaged.
Should you have any questions, please do not hesitate to contact us.

(Pre-sales Contact)

t

I have purchased a mBot, but I have issues with its use.

Q1: Does mBot support both Bluetooth and 2.4G wireless connection?
1. mBot comes in two versions: mBot (Bluetooth) and mBot (2.4G). If you want to add 2.4G connectivity to your mBot (Bluetooth), you can do so by purchasing a 2.4G add-on module.

2. To add Bluetooth to your mBot (2.4G), purchase the Bluetooth add-on module. Note that only one of the wireless connections can be used at a time.

Q2: Why does mBot diverge from its path when going forward or backward?
There are three possible causes:
1. Check if the cable is pushing against one of the wheels. It will slow the speed of the wheel, causing the mBot diverge from its path.

2. Its battery charge is low. Replace the AA batteries or recharge the lithium battery.

Q3: My mBot is not able to avoid obstacles. How can I fix it?
1. Make sure that the Ultrasonic module is connected to Port 3 on the mCore board.

2. Double check if the Ultrasonic module is securely connected to the port. If it still fails to avoid obstacles, check if the wires or the module is damaged.

3. Ensure that the red indicator light on the Ultrasonic module is on. If not, reseat the module and ensure that it is securely connected.

4. By default, the lights on the mBot’s mainboard are green when in obstacle avoidance mode. If not, you are not in the correct mode. You can switch mode by pressing the black button on the mainboard or by using the IR remote controller.

Q4: When I tell my mBot to move forward or to the right, it moves backwards or to the left. How can I fix this?
Swap the place of the M1 and M2 interface cables that are connected to the motors. See if your mBot is now moving according to your controls.
Q5: Why can’t I control my mBot with the IR remote controller?
1. Check whether the IR remote controller’s batteries have sufficient charge.

2. Check that your mBot is running factory default settings. If not, please reset it to default by using the latest version of mblock 3.

3. The IR remote controller may not be functioning correctly. If the mBot’s indicator lights are not on when using the remote, please refer to Q6 below to troubleshoot it.

4.When the mBot is in IR remote control mode, the lights on the mainboard should be white. If not, it is not in the correct mode. You can switch the mode by pressing the black button on the mainboard or by using the IR remote controller.

Q6: How can I tell if my IR remote controller is broken?
Step 1: Make sure the IR remote controller is equipped with correct batteries.
Step 2: Turn on the camera of an Android-based phone.
Step 3: Aim the infrared light of the IR remote controller toward to the camera.
Step 4: Press a random button on the IR remote controller to see if a red light is emitted from the controller. If yes, the IR remote controller is functioning.
Should you have any questions, please do not hesitate to contact us.

(After-sales Contact)

Warranty Assurance

Makeblock Limited Warranty

 

1. What are Warranted Items and Warranty Period?

Product Category Warranty Period
Electronic Modules One Year
Motors Three Months
Batteries Six Months (damage to battery shell during use is not included)
Others (Mechanical parts, consumable parts etc.) No applicable to this Limited Warranty. Makeblock only replaces the defective parts upon receiving.

Attention 1: This Limited Warranty applies to most of Makeblock Products, including mBot, mBot Ranger, Starter, Ultimate2.0, XY Plotter, LaserBot, mGiraffe, Neuron, Electronic Parts, Motors etc. If you are not sure whether this warranty policy is applicable to your product, please contact us at support@makeblock.com.

Attention 2: The Consumable parts are including but not limited to screws, screwdrivers, RJ25 cables, case material packages.

 

2. After-sales Warranty Procedure

Attention 1: If you purchase the product through authorized distributor, please contact the customer service by the authorized distributor first. If the distributor cannot fix the issue, please contact Makeblock Technical Support for help referring to the above chart.

Attention 2: If you purchase it from Makeblock Amazon official store and want to replace the entire kit, please contact Amazon Service Representative.

 

3. What are Warranty Policies?

  • Replacement: With respect to any defective product for which Makeblock has been notified of the defect within seven calendar days since the date you receive the product, Makeblock will, at Makeblock’ discretion, provide you free of charge a replacement the same product or a latest product with equivalent performance after confirmed the defect by Makeblock or the third party testing laboratories. The replaced item becomes Makeblock’s property.
  • Replenishment: If you find out any missing parts of your products within seven calendar days since the date you receive the product, Makeblock will ship you free of charge missing products or components after confirmed by Makeblock or the third party testing laboratories.
  • Repairs: During the Warranty Period, if you find any performance issue with the product which is covered by this Limited Warranty, Makeblock will provide free service to repair or replace defective components after confirmed the issue by Makeblock or the third party testing laboratories and Makeblock will undertake one-way logistics cost. Regarding the quality issue found at the product which does not apply to free repairs, Makeblock will provide charged repair service to the product after confirmed by Makeblock or the third party testing laboratories. The charge may vary according to the specific products and the damage level.

Note: Regarding the repaired or replaced product, it shall be warranted for two months after the date Makeblock shipped it. If the original product remaining Warranty Period is more than two months, it shall apply to the original Warranty Period.

 

4. What is not covered by This Limited Warranty?

This limited warranty does not cover any damage caused by: (1) any failure of the product due to does not match the national related standards in the operating environment, including but not limited to overvoltage, overcurrent, lightning, extreme high temperature, extreme high humidity, vibration, (2) external causes such as earthquake, fire, (3) unexpected factors or human behaviors damage the products, such as liquid contact, abuse, oxidation, rust, (4) failure to follow the product instructions to install, use, maintain, store the product, (5) unauthorized modify, decompose, and assemble the product, (6) transportation or storage when the purchaser ship the product back to Makeblock, (7) including but not limited to other non-design, technical, manufacture, quality issue.

 

5. Special Notes:

  • The packing of the product, free gifts, consumable parts, and mechanical parts are not applying to this Limited Warranty. If you find any damage upon receiving, Makeblock will provide you free replacement. Please check timely the product after the receipt thereof. Makeblock will charge certain fees if you would add packaging, accessories or require refurbishment service.
  • Regarding the warranty issue of products purchasing from China, Makeblock will cover the shipping cost occurred in China, and you need to pay the freight from China customs to your house when Makeblock send the replaced or repaired products back to you.
  • None of any warranty service made by an authorized distributor is covered by this warranty policy, and Makeblock shall not be held liable. In order to receive any benefits from the distributor’s warranty and/or other policies, please keep any documents obtained during the purchase.
  • “Replacement/Warranty Period” are available from the date you receive the product. Please keep the receipt during the purchase.
  • In terms of discontinued products or the products which are going to be discontinued, Makeblock will publish relevant announcement and inform authorized distributors to notify customers the deadline of the Warranty Period. Makeblock and its authorized distributors will terminate the warranty service after the deadline of the Warranty Period.
  • The Limited Warranty does not apply to products that were resold by unauthorized resellers.

 

Note:

You are suggested to contact us via email support@makeblock.com anytime if you have questions about Makeblock products, we will be glad to reply you.

 

 

HOW CONSUMER LAW RELATES TO THIS WARRANTY

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, MAKEBLOCK DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.

WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. MAKEBLOCK DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, MAKEBLOCK LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT MAKEBLOCK’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.

 

Remarks: Makeblock reserves the right, at its sole discretion, to interpret, modify and amend this warranty policy at any time.