Home » Support » Neuron-Product Support Makeblock Neuron Spark off invention with Neuron e-blocks Learn more Downloads FAQ Warranty Downloads FAQ Warranty Product Materials Neuron + mBlock Quick Start Guide Makeblock Neuron Inventor Kit Instruction Makeblock Neuron Creative Lab Instruction Neuron Block Card A4 Makeblock Neuron Instruction Makeblock Neuron Case Videos Neuron Creative Production and Scientific Lab Manual Neuron Software Node Card Makeblock Neuron Teaching Guidance FAQ I would like to buy Neuron, but I still have some concerns. Q1: What's the recommended age group for Neuron? The recommended age for Neuron is 6+. We recommend that you purchase Neuron kit first and then buy extension blocks if you like to explore further. Q2: Are there any tutorials for Neuron? What can children do with the Neuron product? Neuron is paired with a variety of tutorials: The Neuron App comes with 11 tutorials videos. Guided by the step-by-step tutorials, children will know how to accomplish the projects with the crafts materials included in the Neuron kit, which helps them develop the hands-on ability at the same time. The Neuron App features with flow-based programming. Even first-time coders will find it easy to achieve what they want when they are programming the Neuron blocks in the app. Moreover, the Neuron App provides nodes guides and beginners’ guides, helping children to develop the skill to think like a programmer. For more information about the projects videos, tutorials ,software and hardware, please visit: http://education.makeblock.com/resource/ Stay updated on more Neuron tutorials. They are free to get! Q3: What is the flow-based programming? The flow-based programming gives children an easy way to learn to code. Compared with the block-based programming, the flow-based programming is easier for first-time coders to pick up from the very start. Simply by dragging lines, children can quickly program the Neuron blocks to do anything they can imagine. Q4: How do I do to get the Neuron power charged? How long does the battery last? The Neuron kit comes with a USB cable for charging and the power has a battery life of 4 hours. It usually takes 1.25 hours to fully charge Neuron. (Note: The data above is for reference only because the battery life can vary a lot depending on how you combine the Neuron blocks and how you use Neuron.) Q5: What is the effective range of Bluetooth communications? The ideal distance from Bluetooth to mobile devices should be within 10 meters. Q6: What can I do with the craft materials included in the Neuron Inventor kit? The Neuron App provides tutorials videos to help students easily build the craft projects. Through working on the projects, children can quickly pick up how to use Neuron and can enjoy senses of satisfaction that come out of it. Also, chidlren can learn how to create in the process of following how the projects do. Q7: How does the IoT feature of Neuron work? The Neuron App has a feature that enables you to share programs with your friends. To synchronize your Neuron programs across multiple devices, you only need to drag out the “cloud” node, tap the “share” button and then scan the QR code. Also, you can use the feature to remotely control Neuron to do more things, like automatically watering flowers or automatically turning off the lights. Q8: How does Neuron work with Codey Rocky to do things? Are there any sample projects available? Neuron can connect to Codey Rocky now, but you have to write programs for them if you want them to work together. We are working to develop the new feature so stay tuned. Q9: Can multiple suites of Neuron products work simultaneously in the class? Will they disrupt each other? We recommend that you use 10 suites at most. If you have to use more than 10 suites, keep them away from each other. And misconnections might happen when multiple communication blocks work simultaneously. So it is recommended to mark the names of Wi-Fi or Bluetooth with stickers at the back of the communication blocks. Q10: Can I burn programs to Neuron? Is it a must to connect Neuron to my phone or PC if I want to program Neuron blocks? If you want to burn programs to Neuron blocks, you will need the Wi-Fi block of Neuron or storage programs of Codey to help you with that. Currently, the Wi-Fi block can only store programs from the Neuron App and Codey can only store blocks programs (or Python code) from mBlock 5 (or later versions). Without the Wi-Fi block or Codey, you should connect Neuron to your phone or PC via Bluetooth before running programs online. Should you have any questions, please do not hesitate to contact us. (Pre-sales Contact) Sales (China) Sales (Global) I have purchased Neuron, but I have issues with its use. Q1: Why won't the power block work after I click the power button? The power block has run out of charge. You need to charge it first. The power button sticks down. Try clicking the button to check if it feels normal as it is. The power block has been damaged for some reasons, like falling down from 1.2m high, getting charged by high-power devices, or working for a long time in environments with temperatures exceeding the recommended range. To get after-sale services, you can contact local distributors or the online store where you purchase the product. Q2: Is the camera only able to connect to the Wi-Fi block? Can I store pictures I take in the camera? The camera can connect to the Wi-Fi block or PC. The nodes of the Neuron App and the AI extension blocks from mBlock can work with the camera, empowering the camera with Microsoft cognitive service features. The camera cannot store pictures but you can store pictures in the Wi-Fi block. Q3: How does the Dual IR Detector work with Neuron to function? Can it make Neuron follow lines like mBot does? The Dual IR Detector is able to detect light-colored objects when they are approaching. By programming the dual IR detector, we can make Neuron follow lines like mBot does. Q4: How do I program the laser pointer block to make it work? How does it work with other blocks to function? You don’t need to program the laser pointer. It works with the light sensor to achieve a variety of effects. Q5: The Neuron blocks give no responses. How do I do? The causes might be: In the offline mode, you didn’t connect the input block to the left of the output blocks as illustrated in the manual. Please refer to the chapter “Connect the Blocks” in the manual to check if you’ve connected the blocks in the correct order. The Neuron firmware update process has been interrupted. Please try to update the firmware in the Neuron App again. The silicone case of the block is out of place, which can cause poor contact. Please adjust the casing. Q6: Why is the battery life getting poorer? The Neuron power block uses a lithium-ion battery, so multiple charges and discharges may decrease the battery life gradually. Q7: Why does the Funny Touch block fail to work properly? The power supply is unstable. Please use a high-quality power adapter or a high-quality portable power to supply power. Mistakenly plug the Funny Switch to slot 2 and the GND wire to slot 1. Please switch them into the correct slots. Q8: The Bluetooth block fails to connect to the Neuron App. How do I do? Make sure the Bluetooth of your phone is active and the Neuron App has been given permission to access location info. And make sure you download the latest version of Neuron App. Exit the Neuron App first and make sure the software is not running in the background. Restart the app and connect the Bluetooth block to the software again. The Bluetooth block has been damaged for some unknown reasons. Please contact the local distributors or online stores where you purchased the product for after-sales services. Q9: The Wi-Fi block fails to connect to the tablet or the phone. How do I do? After the Wi-Fi block is powered on, it will take some time for the Wi-Fi block to start up so please wait patiently. During the period, try refreshing the Wi-Fi list. Reset the Wi-Fi block and then try to connect again. Power on the Wi-Fi block, press the reset button with a needle-shaped object until all the indicators of the Wi-Fi block disappear and release the button. The Wi-Fi block is reset and will automatically restart. Q10: The Wi-Fi block fails to connect to the Internet. What's the problem? The causes might be: You’ve entered a wrong network name or password. Enter again. The network signal is poor. Get the block closer to the router and connect again. Connecting to a public network requires web authentication. So try connecting to another network that only requires a network name and password. Q11: What's the password for Neuron Wi-Fi? Why can't I find the Wi-Fi name in the list? The Wi-Fi passwork for Neuron is “makeblock”. The password is case-sensitive. Q12: The programs stop running after I exit the Neuron App. Why? The Bluetooth block can’t store programs so you should run programs online in the Neuron App. Q13: What devices versions does the Neuron App support? The Neuron App supports IOS 9.0 or higher/ Android 4.4 or higher. Q14: How do I do to upload programs to Neuron? Use the Wi-Fi block to upload programs. Q15: I try to share my programs by scanning the QR code in the Neuron. But the app either gives no response or shows "failed to share'. What's the problem? The “share” feature requires networking so please check carefully to make sure your mobile device (phone/Pad) can access the Internet. Q16: Can I connect the Wi-Fi block of Neuron to mBlock? No. The Wi-Fi block does not use CH340 serial interface so you can’t connect the block to the computer with a USB cable. We recommend that you connect the Wi-Fi block to the computer via a Bluetooth Dongle. And we are working on the wireless connection feature. Stay with us. Q17: Where can I find Neuron courses and sample projects？ Where can I download the craft materials? Access Neuron courses and sample projects at Makeblock Education： http://education.makeblock.com/resource/ Should you have any questions, please do not hesitate to contact us. (After-sales Contact) Forum Email Warranty Assurance Makeblock Limited Warranty 1. What are Warranted Items and Warranty Period? Product Category Warranty Period Electronic Modules One Year Motors Three Months Batteries Six Months (damage to battery shell during use is not included) Others (Mechanical parts, consumable parts etc.) No applicable to this Limited Warranty. Makeblock only replaces the defective parts upon receiving. Attention 1: This Limited Warranty applies to most of Makeblock Products, including mBot, mBot Ranger, Starter, Ultimate2.0, XY Plotter, LaserBot, mGiraffe, Neuron, Electronic Parts, Motors etc. If you are not sure whether this warranty policy is applicable to your product, please contact us at firstname.lastname@example.org. Attention 2: The Consumable parts are including but not limited to screws, screwdrivers, RJ25 cables, case material packages. 2. After-sales Warranty Procedure Attention 1: If you purchase the product through authorized distributor, please contact the customer service by the authorized distributor first. If the distributor cannot fix the issue, please contact Makeblock Technical Support for help referring to the above chart. Attention 2: If you purchase it from Makeblock Amazon official store and want to replace the entire kit, please contact Amazon Service Representative. 3. What are Warranty Policies? Replacement: With respect to any defective product for which Makeblock has been notified of the defect within seven calendar days since the date you receive the product, Makeblock will, at Makeblock’ discretion, provide you free of charge a replacement the same product or a latest product with equivalent performance after confirmed the defect by Makeblock or the third party testing laboratories. The replaced item becomes Makeblock’s property. Replenishment: If you find out any missing parts of your products within seven calendar days since the date you receive the product, Makeblock will ship you free of charge missing products or components after confirmed by Makeblock or the third party testing laboratories. Repairs: During the Warranty Period, if you find any performance issue with the product which is covered by this Limited Warranty, Makeblock will provide free service to repair or replace defective components after confirmed the issue by Makeblock or the third party testing laboratories and Makeblock will undertake one-way logistics cost. Regarding the quality issue found at the product which does not apply to free repairs, Makeblock will provide charged repair service to the product after confirmed by Makeblock or the third party testing laboratories. The charge may vary according to the specific products and the damage level. Note: Regarding the repaired or replaced product, it shall be warranted for two months after the date Makeblock shipped it. If the original product remaining Warranty Period is more than two months, it shall apply to the original Warranty Period. 4. What is not covered by This Limited Warranty? This limited warranty does not cover any damage caused by: (1) any failure of the product due to does not match the national related standards in the operating environment, including but not limited to overvoltage, overcurrent, lightning, extreme high temperature, extreme high humidity, vibration, (2) external causes such as earthquake, fire, (3) unexpected factors or human behaviors damage the products, such as liquid contact, abuse, oxidation, rust, (4) failure to follow the product instructions to install, use, maintain, store the product, (5) unauthorized modify, decompose, and assemble the product, (6) transportation or storage when the purchaser ship the product back to Makeblock, (7) including but not limited to other non-design, technical, manufacture, quality issue. 5. Special Notes: The packing of the product, free gifts, consumable parts, and mechanical parts are not applying to this Limited Warranty. If you find any damage upon receiving, Makeblock will provide you free replacement. Please check timely the product after the receipt thereof. Makeblock will charge certain fees if you would add packaging, accessories or require refurbishment service. Regarding the warranty issue of products purchasing from China, Makeblock will cover the shipping cost occurred in China, and you need to pay the freight from China customs to your house when Makeblock send the replaced or repaired products back to you. None of any warranty service made by an authorized distributor is covered by this warranty policy, and Makeblock shall not be held liable. In order to receive any benefits from the distributor’s warranty and/or other policies, please keep any documents obtained during the purchase. “Replacement/Warranty Period” are available from the date you receive the product. Please keep the receipt during the purchase. In terms of discontinued products or the products which are going to be discontinued, Makeblock will publish relevant announcement and inform authorized distributors to notify customers the deadline of the Warranty Period. Makeblock and its authorized distributors will terminate the warranty service after the deadline of the Warranty Period. The Limited Warranty does not apply to products that were resold by unauthorized resellers. Note: You are suggested to contact us via email email@example.com anytime if you have questions about Makeblock products, we will be glad to reply you. HOW CONSUMER LAW RELATES TO THIS WARRANTY THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, MAKEBLOCK DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE. WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. MAKEBLOCK DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, MAKEBLOCK LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT MAKEBLOCK’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU. Remarks: Makeblock reserves the right, at its sole discretion, to interpret, modify and amend this warranty policy at any time.