Ranger-Product Support - Makeblock
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mBot Ranger

Your cool robot companion

FAQ

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I would like to buy a mBot Ranger, but I still have some concerns.

Q1: Can mBot Ranger connect directly to my phone via Bluetooth?

Yes, it connects directly with your phone or iPad via Bluetooth.

Q2: Does the coding software need to be purchased?

No separate purchase is required, you can download software from our website for free.

Q3: Does any warranty come with mBot Ranger? How long is the warranty period?

mBot Ranger comes with a warranty – for electronic parts, the warranty is for 6 months, while for electrical parts, the warranty is for 2 months. Other parts (structural parts, consumables and batteries), however, are not covered by any warranty but can be replaced if damaged.

Should you have any questions, please do not hesitate to contact us.

(After-sales Contact)

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I have purchased a mBot Ranger, but I have issues with its use.

Q1: Why doesn't my mBot Ranger respond when powered on?

The possible reasons and solutions are as follow:
1. The supplied voltage may be too low to run the robot. Please charge the battery or replace with a fresh one.
2. The wires of the Motor Connector may be broken. Please try to replace the wires with new ones.
3. Try to reset your mBot Ranger to factory defaults.

Q2: When I control the Ranger to move forward or right, it moves backwards or left. How can I fix it?

1. Swap the place of the M1 and M2 interface cables that are connected to the motors. See if your Ranger is now moving according to your controls.
2. If not, reset your mBot Ranger to factory defaults using the latest version of mblock 5.

Q3: How do I know when the robot needs a new battery?

If any of the following happens, you will need to replace the battery:
1. If the Land Raider or Dashing Raptor moves very slowly or restarts itself while turning or bumping against objects.
2. If the Land Raider or Dashing Raptor remains motionless even if you set the motor speed to high speed.

Q4: What can I do if Self-Balancing Car doesn't work normally (for example, if it fails to balance or doesn't smoothly respond to commands)?

The possible reasons and solutions are as follow:
1. Please check if the battery charge level is sufficient; if not, replace it.
2. Please check if the Self-Balancing Car is correctly assembled. Confirm that all the wheels are assembled correctly and that there is nothing obstructing its movements.

Should you have any questions, please do not hesitate to contact us.

(After-sales Contact)

Warranty Assurance

Makeblock Limited Warranty

 

1. What are Warranted Items and Warranty Period?

Product Category Warranty Period
Electronic Modules One Year
Motors Three Months
Batteries Six Months (damage to battery shell during use is not included)
Others (Mechanical parts, consumable parts etc.) No applicable to this Limited Warranty. Makeblock only replaces the defective parts upon receiving.

Attention 1: This Limited Warranty applies to most of Makeblock Products, including mBot, mBot Ranger, Starter, Ultimate2.0, XY Plotter, LaserBot, mGiraffe, Neuron, Electronic Parts, Motors etc. If you are not sure whether this warranty policy is applicable to your product, please contact us at support@makeblock.com.

Attention 2: The Consumable parts are including but not limited to screws, screwdrivers, RJ25 cables, case material packages.

 

2. After-sales Warranty Procedure

Attention 1: If you purchase the product through authorized distributor, please contact the customer service by the authorized distributor first. If the distributor cannot fix the issue, please contact Makeblock Technical Support for help referring to the above chart.

Attention 2: If you purchase it from Makeblock Amazon official store and want to replace the entire kit, please contact Amazon Service Representative.

 

3. What are Warranty Policies?

  • Replacement: With respect to any defective product for which Makeblock has been notified of the defect within seven calendar days since the date you receive the product, Makeblock will, at Makeblock’ discretion, provide you free of charge a replacement the same product or a latest product with equivalent performance after confirmed the defect by Makeblock or the third party testing laboratories. The replaced item becomes Makeblock’s property.
  • Replenishment: If you find out any missing parts of your products within seven calendar days since the date you receive the product, Makeblock will ship you free of charge missing products or components after confirmed by Makeblock or the third party testing laboratories.
  • Repairs: During the Warranty Period, if you find any performance issue with the product which is covered by this Limited Warranty, Makeblock will provide free service to repair or replace defective components after confirmed the issue by Makeblock or the third party testing laboratories and Makeblock will undertake one-way logistics cost. Regarding the quality issue found at the product which does not apply to free repairs, Makeblock will provide charged repair service to the product after confirmed by Makeblock or the third party testing laboratories. The charge may vary according to the specific products and the damage level.

Note: Regarding the repaired or replaced product, it shall be warranted for two months after the date Makeblock shipped it. If the original product remaining Warranty Period is more than two months, it shall apply to the original Warranty Period.

 

4. What is not covered by This Limited Warranty?

This limited warranty does not cover any damage caused by: (1) any failure of the product due to does not match the national related standards in the operating environment, including but not limited to overvoltage, overcurrent, lightning, extreme high temperature, extreme high humidity, vibration, (2) external causes such as earthquake, fire, (3) unexpected factors or human behaviors damage the products, such as liquid contact, abuse, oxidation, rust, (4) failure to follow the product instructions to install, use, maintain, store the product, (5) unauthorized modify, decompose, and assemble the product, (6) transportation or storage when the purchaser ship the product back to Makeblock, (7) including but not limited to other non-design, technical, manufacture, quality issue.

 

5. Special Notes:

  • The packing of the product, free gifts, consumable parts, and mechanical parts are not applying to this Limited Warranty. If you find any damage upon receiving, Makeblock will provide you free replacement. Please check timely the product after the receipt thereof. Makeblock will charge certain fees if you would add packaging, accessories or require refurbishment service.
  • Regarding the warranty issue of products purchasing from China, Makeblock will cover the shipping cost occurred in China, and you need to pay the freight from China customs to your house when Makeblock send the replaced or repaired products back to you.
  • None of any warranty service made by an authorized distributor is covered by this warranty policy, and Makeblock shall not be held liable. In order to receive any benefits from the distributor’s warranty and/or other policies, please keep any documents obtained during the purchase.
  • “Replacement/Warranty Period” are available from the date you receive the product. Please keep the receipt during the purchase.
  • In terms of discontinued products or the products which are going to be discontinued, Makeblock will publish relevant announcement and inform authorized distributors to notify customers the deadline of the Warranty Period. Makeblock and its authorized distributors will terminate the warranty service after the deadline of the Warranty Period.
  • The Limited Warranty does not apply to products that were resold by unauthorized resellers.

 

Note:

You are suggested to contact us via email support@makeblock.com anytime if you have questions about Makeblock products, we will be glad to reply you.

 

 

HOW CONSUMER LAW RELATES TO THIS WARRANTY

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, MAKEBLOCK DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.

WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. MAKEBLOCK DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, MAKEBLOCK LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT MAKEBLOCK’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.

 

Remarks: Makeblock reserves the right, at its sole discretion, to interpret, modify and amend this warranty policy at any time.