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Ultimate 2.0

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FAQ

t

我想要买mBot Ranger,但购买前还有些小疑惑。

Q1:mBot Ranger可以直接通过蓝牙与手机连接吗?

可以,mBot Ranger可以直接和手机及iPad的蓝牙连接。

Q2:编程软件是否需要购买?在哪儿下载?

不需要购买就能使用,在官网软件页面下载即可。

Q3:不会编程,没有学习过编程能玩吗?

可以的,我们的编程软件是专门针对中小学生学习编程而开发的,非常简单易学,并且有售后技术团队支持在线解答。

Q4:我们家孩子8岁了,能不能玩mBot Ranger?

可以,mBot Ranger的适用年龄是8岁及以上,8岁以下儿童可在家长陪同下玩.

Q5:mBot Ranger可以保修么?保修期是多久?

可以保修,电子类产品的保修期为6个月,电机类保修期为2个月,其他配件(结构件、易耗品、电池类)不保修,可提供出厂损坏更换。

如果以上问答没有帮助到您,请直接联系我们!

(售前联系方式)

t

我已经买了mBot Ranger,但使用中遇到了困难?

Q1:mBot Ranger可兼容蓝牙和2.4G连接吗?

可以,mBot Raner的默认通讯方式是蓝牙,另外还可以兼容2.4G,可自行购买设备来实现2.4G无线通讯。

Q2:为什么操控mBot Ranger行动时,mBot Ranger会偏离控制的方向?

1. RJ25线或者电机线压到了轮胎上,导致轮胎摩擦力增大,速度减慢。建议整理一下接线;
2. 电量太低。请更换新的AA电池或者给锂电池充电。

Q3:为什么在避障模式下,超声波模块无法正常避障?

1. 检查超声波模块的接口是否正确接到控制板的10号接口;
2. 请下载最新版本的mBlock ,恢复一次出厂程序;
3. 可以测试下超声波是否损坏
4. 超声波模块检测:可以用mBlock 写个简单的测试程序,如:当点击绿旗时小熊猫说出距离数值。如果小熊猫显示数值距离正常,则模块是好的。

Q4:为什么选择了巡线模式,小车不能巡黑线运动呢?

1. 巡线模块接口没接对,应接在9号口上。
2. 巡线图纸放在了光线太强的地方(如太阳光底下、很靠近日光灯),请尝试放在光线弱的地方测试。
3. 如巡线模块已接在9号口,还是不巡线,请用mBlock恢复出厂程序再尝试,如果还不行,有可能是巡线模块或其他硬件出现故障,请联系售后尽量描述清楚您的问题。

Q5:用App点击前进后退时,Ranger没反应是怎么回事?

1.没有在出厂程序情况下控制(在电脑端上传过程序):请连接mBlock恢复出厂 后再进行app操作;
2.电池电量不足:换全新的南孚干电池或7.4V以上锂电池;
3. 在1和2情形检查都没问题的情况下,操作前进后退等方向时,电机驱动灯不亮:电机驱动芯片坏了,请联系售后进行维修或更换。
注意:使用USB连接电脑供电时,操作前后等运动方向时主板上驱动灯是无法亮的.”

Q6:系统提示mBot Ranger固件安装失败?

1. 选错控制板了,请在控制板菜单下选择mBot Ranger(Aurigal)选项;
2. 某个模块/串口芯片/主控板坏了:拔掉所有模块与RJ25线,重新安装一次固件,若上传成功,说明是某个模块导致问题的,接上模块一一排查;若是上传依旧失败,则启用arduino模式,上传blink程序,若失败则是bootloader丢失。

Q7:手机App连接Ranger时,有时连接上了却出现固件无法识别提示。

1. App版本与mBlock版本过低,固件不兼容:请到http://learn.makeblock.com/cn/software/下载最新电脑端软件mBlock, 及安装最新版的Makeblock App(iOS平台前往App Store下载,安卓平台推荐用应用宝下载),然后将Ranger连接电脑恢复出厂程序,再打开最新app连接机器人。
2. 电池电量低:推荐用南孚电池,或者7.4V以上的锂电池,相对放电能力更强些。不推荐用充电干电池。
3. 某个模块或RJ25线坏了:先拔掉所有模块及RJ25线,测试能不能连接,若能正常连接,再一个一个模块接上主控板进行排查。

如果以上问答没有帮助到您,请直接联系我们!

(售后联系方式)

客服电话:400-893-0004
客服QQ:800182013

Warranty Assurance

Makeblock Limited Warranty

 

1. What are Warranted Items and Warranty Period?

Product Category Warranty Period
Electronic Modules One Year
Motors Three Months
Batteries Six Months (damage to battery shell during use is not included)
Others (Mechanical parts, consumable parts etc.) No applicable to this Limited Warranty. Makeblock only replaces the defective parts upon receiving.

Attention 1: This Limited Warranty applies to most of Makeblock Products, including mBot, mBot Ranger, Starter, Ultimate2.0, XY Plotter, LaserBot, mGiraffe, Neuron, Electronic Parts, Motors etc. If you are not sure whether this warranty policy is applicable to your product, please contact us at support@makeblock.com.

Attention 2: The Consumable parts are including but not limited to screws, screwdrivers, RJ25 cables, case material packages.

 

2. After-sales Warranty Procedure

Attention 1: If you purchase the product through authorized distributor, please contact the customer service by the authorized distributor first. If the distributor cannot fix the issue, please contact Makeblock Technical Support for help referring to the above chart.

Attention 2: If you purchase it from Makeblock Amazon official store and want to replace the entire kit, please contact Amazon Service Representative.

 

3. What are Warranty Policies?

  • Replacement: With respect to any defective product for which Makeblock has been notified of the defect within seven calendar days since the date you receive the product, Makeblock will, at Makeblock’ discretion, provide you free of charge a replacement the same product or a latest product with equivalent performance after confirmed the defect by Makeblock or the third party testing laboratories. The replaced item becomes Makeblock’s property.
  • Replenishment: If you find out any missing parts of your products within seven calendar days since the date you receive the product, Makeblock will ship you free of charge missing products or components after confirmed by Makeblock or the third party testing laboratories.
  • Repairs: During the Warranty Period, if you find any performance issue with the product which is covered by this Limited Warranty, Makeblock will provide free service to repair or replace defective components after confirmed the issue by Makeblock or the third party testing laboratories and Makeblock will undertake one-way logistics cost. Regarding the quality issue found at the product which does not apply to free repairs, Makeblock will provide charged repair service to the product after confirmed by Makeblock or the third party testing laboratories. The charge may vary according to the specific products and the damage level.

Note: Regarding the repaired or replaced product, it shall be warranted for two months after the date Makeblock shipped it. If the original product remaining Warranty Period is more than two months, it shall apply to the original Warranty Period.

 

4. What is not covered by This Limited Warranty?

This limited warranty does not cover any damage caused by: (1) any failure of the product due to does not match the national related standards in the operating environment, including but not limited to overvoltage, overcurrent, lightning, extreme high temperature, extreme high humidity, vibration, (2) external causes such as earthquake, fire, (3) unexpected factors or human behaviors damage the products, such as liquid contact, abuse, oxidation, rust, (4) failure to follow the product instructions to install, use, maintain, store the product, (5) unauthorized modify, decompose, and assemble the product, (6) transportation or storage when the purchaser ship the product back to Makeblock, (7) including but not limited to other non-design, technical, manufacture, quality issue.

 

5. Special Notes:

  • The packing of the product, free gifts, consumable parts, and mechanical parts are not applying to this Limited Warranty. If you find any damage upon receiving, Makeblock will provide you free replacement. Please check timely the product after the receipt thereof. Makeblock will charge certain fees if you would add packaging, accessories or require refurbishment service.
  • Regarding the warranty issue of products purchasing from China, Makeblock will cover the shipping cost occurred in China, and you need to pay the freight from China customs to your house when Makeblock send the replaced or repaired products back to you.
  • None of any warranty service made by an authorized distributor is covered by this warranty policy, and Makeblock shall not be held liable. In order to receive any benefits from the distributor’s warranty and/or other policies, please keep any documents obtained during the purchase.
  • “Replacement/Warranty Period” are available from the date you receive the product. Please keep the receipt during the purchase.
  • In terms of discontinued products or the products which are going to be discontinued, Makeblock will publish relevant announcement and inform authorized distributors to notify customers the deadline of the Warranty Period. Makeblock and its authorized distributors will terminate the warranty service after the deadline of the Warranty Period.
  • The Limited Warranty does not apply to products that were resold by unauthorized resellers.

 

Note:

You are suggested to contact us via email support@makeblock.com anytime if you have questions about Makeblock products, we will be glad to reply you.

 

 

HOW CONSUMER LAW RELATES TO THIS WARRANTY

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, MAKEBLOCK DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.

WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. MAKEBLOCK DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, MAKEBLOCK LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT MAKEBLOCK’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.

 

Remarks: Makeblock reserves the right, at its sole discretion, to interpret, modify and amend this warranty policy at any time.