Step 1: Check whether your B2B account is approved. If approved, you will receive a notification email.

Step 2: Check if you are using the right website and entrance. You can log in through the website footer named "B2B Portal".

Step 3: If the website and login entrance are right, you still have the problem of logging in, you can try to log in through a new Incognito window. If it still doesn't work, please send the screenshot of the video recording to emma@xtool.com (this is the xTool B2B operation team E-mail) and better copy your sales manager. We will help doing troubleshooting.

Please contact your Sales Account Manager to change or add the email address. Please note that only your company email address can be added.

Click the search button at the top of the webpage, and enter the SKU. Usually, the first item in the search results is the one you are looking for. After switching to the product detail page, please check whether the selected item is the one you want based on the product name, description, and the contents of the bundle.

Usually, most of the products are listed on the website. You can send the SKU and product name to the Order Processing Team, and our team will help you with the orders.

Step 1: Please make sure you have applied for a B2B account using the registration link provided by your sales manager. Then, check if you are using the right website and entrance. You should log in through the B2B portal of the corresponding sub-site.

Step 2: Please check the email account used to log in. You should use the same email address that was used to register your B2B account. If you wish to use a different email address to place orders, please contact your sales manager.

Step 3: If both the login portal and account are correct but the pricing still appears incorrect, please send the screenshot of the video recording to emma@xtool.com (this is the xTool B2B operation team E-mail) and better copy your sales manager. We will assist you in resolving the issue.

Adding too many items to the cart at once can slow down the system or cause it to fail. Please add the items with lower purchase quantities first, and then add those with higher quantities.

Usually, you can submit the order for review or complete the order directly. If there is no button to proceed order, please send the screenshot of the video recording to emma@xtool.com

After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details. Once your item ships, you will receive a Shipment Notification email, which includes your order number, the express information and package tracking number. You can also log in to your Shopify account to view these details.