UK PSTI Information

Statement of Compliance

Here you can find our Statement of Compliance with the UK Product Security and Telecommunications Infrastructure (PSTI) Act 2022 for xTool products.

Product NameMinimum Support PeriodStatement of ComplianceUpdated Date
mBot 1.131/12/2024Statement of Compliance makeblock.pdf2024-04-26
mBot 1.231/12/2024
Explorer Kit31/12/20242024-04-26
Ultimate Robot Kit31/12/20242024-04-26
mBot Ranger31/12/20242024-04-26
mBot-S Explorer Kits31/12/20242024-04-26
Bluetooth module31/12/20242024-04-26
Bluetooth Controller31/12/20242024-04-26
BLE Dongle31/12/20242024-04-26
Programmable educational robot31/12/20242024-04-26
CyberPi 31/12/20252024-04-26
Codey Rocky 31/12/20252024-04-26
mBot2 31/12/20252024-04-26
Makerspace 31/12/20252024-04-26
MakeX Kit 31/12/20252024-04-26

Our Vulnerability Disclosure Policy

Makeblock is devoted to providing secure products and services to our customers, and welcome reports from independent researchers, industry organizations, vendors, customers, and other sources concerned with security.

If you believe you have discovered a security vulnerability in a Makeblock product or service, please report to us by submitting the following Vulnerability Report Form.

Your report receipt will be confirmed within 7 calendar day and a preliminary assessment of risk levels will take place within 3 business days. Depending on the level of risk, we expect that:
- Critical risk vulnerabilities will be fixed within 3 business days.
- High and medium risk vulnerabilities will be fixed within 30 business days.
- Low risk vulnerabilities will be fixed within 180 business days.

(Note: some vulnerabilities are subject to environment or hardware restrictions. Final remediation time will be determined according to the real-world situation.)

You will be updated with status progress at least every 30 days until the vulnerability is fixed.

We greatly appreciate anyone who can give us a chance to improve our products and services, and better protect our users.

Vulnerability Report Form:

The personal information collected via this form will only be used for the procedures necessary to reply to and handle the submission.

The subject personal information will be managed using appropriate safety measures, and it will not be disclosed or provided to third parties without the advance permission of the reporter.

The content of the submission will be used jointly by the related Makeblock Group entities.

For information on our handling of personal information, please see our Privacy Policy.


Request for Quote

Quotation Notice

1. An email has been sent to you containing the quotation file and all other important files. Please check your mailbox.
2. The quote is valid for 30 days. Please generate your Purchase Order within this period. If the quote expires, a new quote will need to be generated.

Download W9

Download W9

More Support

If you need more help, kindly mail to vendor: